The success of the Company depends primarily on quality - the quality and security of our products and services and the quality of our personnel at all levels.  Quality ensures the reliability of service and gains the confidence of Customers.  The Company believes that our commitment to high standards of quality is of prime importance and the efforts of all are directed to this objective.  In order to achieve this, the Company has a commitment to ISP 9001 and the Quality Management System.  Our Quality Management System shall ensure that proper communication, work control and accountable records are generated for all work undertaken.


Within Tail Lift Engineering we are committed to provide products and services which meet the Customers' specified contractual and vehicle requirements.  We are totally committed to setting and achieving quality standards that are capable of meeting, in all respects, the specified requirements and reasonable expectations of our Customers.


All members of Tail Lift Engineering are charged with promoting these aims and are required to familiarise themselves with the contents of this Quality Manual which defines the Quality Management System that has been established and adopted as the means for achieving these declared objectives.  Everyone connected with the Company shall be supported according to their individual needs for personal development, training and facilities.


It is our intention to pursue these goads and forge mutually beneficial supplier relationships in addition to seeking opportunities for improvement, in order to guarantee a high level of Customer satisfaction.


Total Quality Management shall be applied to every aspect of our activity and quality shall be the responsibility of everyone, in every activity, throughout the Company.